Infosys授予Pegasystems合作伙伴卓越奖

Infosys, a global leader in consulting, outsourcing and technology, has been awarded the Pegasystems "Excellence in Solution Development" award for a best-in-class insurance customer service delivery platform that dramatically improved call center productivity at a Fortune 500 life insurer by more than 80 percent.

The Infosys insurance practice jointly developed the solution with Pegasystems, a leader in business process management and software for customer centricity. By consolidating multiple data screens into a single dashboard, the customer service delivery platform allows call center professionals at the Fortune 500 life insurer to reduce wait times from 24 minutes to four minutes. Infosys achieved the results in less than 11 weeks after launch by leveraging Pegasystems’ Customer Process Manager for Insurance solution.

Pegasystems全球战略联盟副总裁John Barone表示：“ Infosys是保险行业智能使用技术的创新者，并且与我们的其他联盟合作伙伴一起，是PEGA全球团队的关键部分。”“我们祝贺Infosys在配置导致变革性解决方案的PEGA技术方面的高度战略性方法。”

Infosys保险业务在生活和年金，残疾，长期护理，财产和伤亡，投资以及其他领域以及整个金融服务专业方面具有深厚的领域专业知识。Infosys通过其创新产品，平台和服务来帮助客户转变为“下一代保险公司”，从而简化政策管理，改善分销并促进数据驱动的承保。

"This award is a direct reflection of our strong insurance and technology credentials, as well as our ability to effectively implement Pegasystems solutions," said Yezdi Mehta, vice president and head of the Americas insurance practice at Infosys. "It is a testament to our ability to help build tomorrow’s enterprise in the insurance industry, achieved with improving customer experience and transforming core business functions."

关于Pegasystems

Pegasystems Inc. (NASDAQ: PEGA), the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems flexible on-premise and cloud-based solutions enable clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us atwww.pega.com。

About Infosys

Many of the world's most successful organizations rely on the 150,000 people of Infosys to deliver measurable business value. Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow's enterprise.

有关Infosys（NASDAQ：INFY）的更多信息，请访问www.mdgottwald.com

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